Do you have any coupons?

Not at the moment.  You will be informed about any coupon/discount/offer if you subscribe to our newsletter. 

Where are you located?

We are located in Pinjore, Plot No, 10, Govind Marg, Near Trimurti Circle, Gangawal Park, Adarsh Nagar, Jaipur, Rajasthan 302004 We stock all items at our warehouse here and dispatch them directly to customers from the warehouse.

What is the best way to contact you?

For any general queries regarding our product’s pricing or website, feel free to call us or send a WhatsApp message at +91 97999 94628. To report damages, quality issues or request a return or exchange please email us at care@pinjoreindia.com We are available from Monday to Saturday from 11 am to 6pm IST.

Do you have a physical store?

Yes, we do have our physical store in Jaipur. 

Pinjore

Plot No, 10, Govind Marg, 

Near Trimurti Circle

Jaipur, Rajasthan 302004.

Also, we are online and deliver everywhere across India. We also offer Cash on Delivery and express delivery options at most pin codes.

How can I stay updated about promotions?

We do frequent posts on Facebook, and Instagram and also occasionally send newsletters regarding new product arrivals and active promotions. The easiest way to stay in touch is by following us on Instagram and subscribing to our newsletter.

How do I sign up for your newsletter?

Usually when you land on our website, there is a popup notification within 10 seconds that asks you to enter your email and subscribe to our newsletter. Alternatively, you can scroll down to the bottom of the website and sign up in the footer section.

What are your terms and conditions?

For the detailed list of our terms of use, return policy, shipping policy, warranty policy or privacy policy, please scroll down to the footer and click on the links under the additional info tab

How do I complete my order?

Once you add a product to your cart, your cart drawer slides open and you should be able to see the item(s) added to your cart. You can also open your cart by clicking on the Cart icon on the top right corner. On the cart drawer, click on checkout, fill up your contact information and then select your shipping method and payment method to complete your purchase.

What payment options are available?

We have the following payment options available:

Cash On Delivery (available at most pincodes)

Credit Card (including American Express and International Cards)

Debit Card, Net banking, UPI or Mobile Wallets

Direct bank transfer via NEFT/RTGS or IMPS

Transfer to our Google Pay or PayTM account

What if I am facing issues paying online?

If you are facing a payment issue during the checkout, please take a screenshot, and report the issue to us. If the amount has been deduced from your account, please do not retry the payment twice in same time period. On failed attempt, please try with fresh payment. Any more issues, please contact us via phone or Whatsapp at +91 97999 94628 and we’ll work on resolving your issue.

Do I need an account to place an order?

No, creating an account is optional. You can easily complete your order as a guest. 

What if I don't receive an order confirmation?

The order acknowledgement email or SMS is sent to you as soon as you complete the order. If for some reason the email or SMS does not get delivered to you, it is possible that the information you entered might have been incorrect. Please contact us via phone or Whatsapp at +91 97999 94628 and we’ll check and update your information accordingly.

What if I want to order a product that is sold out?

Since we stock all products at our warehouse, many items come in and out of stock quite frequently. You can always reach out to us to check when we would be getting more stock and we can provide you information on if and when we would be getting more stock for that item. In some cases, we also allow pre-orders to be placed for particular items that we know would be coming in stock soon.

Is there a limit for Cash on Delivery orders?

We do have a limit when placing a Cash on Delivery order online, in certain cases we would have to split your order and dispatch it in multiple parts in accordance with the limits our courier partners may have. We would call or Whatsapp you to inform you before we split the order and dispatch in parts. If you would like to place a larger order and receive all items as soon as possible, we always recommend paying for the order online.

Can I get a GST invoice?

Yes you can definitely get a GST invoice if you have a registered business. When you are completing your checkout online, please mention your full company name and GSTIN so that our accounts team can prepare the e-invoice and send it to you once the order is shipped.

How do I apply a discount code or a gift card?

When you are completing your purchase and have selected your shipping preference, on the payment page there is a section to enter ‘Gift card or discount code’. In that section, you can enter the discount code or the gift card code and apply it. The total amount will be adjusted accordingly.

Can I use two coupons together?

While you cannot combine 2 discount codes for any order, you can definitely apply a discount code and then use your gift card along with it.

Do you have an option for gift note?

Yes, we can add a gift note for your order. To request a gift note please enter your note when placing the order or send us an email to care@pinjoreindia.com with the order number and the note required. We do not charge any additional fees for the gift note.

How is my account and payment info secured?

If you select to pay online, you are redirected to our payment processor’s secure portal. All payment information is securely collected via our payment processor directly. Our website does not collect or store any credit/debit card details or any other payment information which is entered by you while completing your transaction. We also do not collect nor have access to your account password which is protected by a secured platform.

How do I cancel an order?

Please refer to our refund, return, and exchange policy. 

What courier service do you use?

We use Bluedart and other reputed services to deliver packages across India. 

How quickly do you dispatch the orders?

Most orders are dispatched within 24 hours of receiving the order. Orders received on Public Holidays, Saturday evenings or Sundays are processed on the next working day.

When will I receive my order?

90% of our orders are usually delivered within 2-5 working days across India.

Also for more info, please refer to our shipping policy. 

How can I track my order?

Once your order has been dispatched you would receive an email or SMS notification with the tracking information. You can also Click Here to go to our Track Your Order page.

If you face any difficulty finding the tracking information, please feel free to contact us via email or Whatsapp.

Can I change my delivery address after the order has been placed?

Yes, if the order has been placed recently and we haven’t dispatched the items, we can definitely change the delivery address for your order. After dispatching the shipment, no change can be made. 

Are there other hidden fees or charges that might be due on delivery?

There are no hidden charges or fees. The price you see on our website when checking out is the final price inclusive of taxes. 

Can someone else receive the order on my behalf?

For Cash on Delivery orders, someone would need to pay the due amount and can then collect the package on your behalf. For prepaid shipments, the courier representative might ask for address proof or require a telephonic confirmation from you to deliver the package to a relative or neighbour.

Can I check the product before paying for it?

No, the shipment cannot be opened before accepting and paying for the package as these are standard defined rules for our courier partners. You need to make payment and accept the package and only then you can open and check in the inner contents. Open deliveries are not allowed by any of our courier partners. Also, if there is any damage after you have opened the package, please do not return the package back to the delivery person and instead please contact us so that we can resolve the issue.

What if the product I had ordered is damaged?

All damages and quality issues need to be reported to us within 48 hours of receiving the package. Also refer to our Damage and Defect Policy for more information. Please contact us via phone, Whatsapp or email and we’ll ensure the issue is resolved as soon as possible.

Do you deliver products outside India?

Yes, Wedo deliver packages all across the world. Though, International shipping will incur additional shipping cost.